All prices are quoted in pounds sterling and include VAT at the current applicable UK rate where appropriate.
We will not accept any liability for any charges levied by your bank/card issuer whatsoever irrespective of your chosen payment method.
We aim to despatch all orders within 3 working days (unless otherwise indicated) - please contact us if you require urgent despatch. We will inform you once your order has been despatched.
Items are delivered free of charge using the Post Office's Articles for the Blind service. Please visit the Post Office's web site for more information.
Signed for, or Full Tracking provide a more secure service and are recommended, particularly if items are being posted overseas. If you would like your items sent this way please contact us after completeing your purchase.
Returns & Complaints
If you change your mind please contact us within 24 hours of placing your order.
We hope that you will be happy with your purchases, however you may return items in their original condition and packaging within 7 days of delivery and we will either exchange them or refund you. You are responsible for the cost of returning items and for your own protection, you should ensure the items are adequately insured while in transit.
If you are unhappy with any aspect of our service or products then please contact us - firstname.lastname@example.org.
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